We’re in This Together

As we continue to navigate these uncertain times we understand that you want to know that you and your most treasured assets are protected. At Farm Bureau Insurance we recognize that our members and insureds are worried about many things right now including their families and their financial stability. You are not alone.

In 2020, Farm Bureau Insurance of Michigan proudly launched the We’re In This Together campaign. The effort created opportunities for thousands of members, communities and local businesses by funding 1.1 million meals to school children (distributed through the Food Bank Council’s seven food banks) and providing members and first responders access to over $5 million in meals at local restaurants throughout Michigan. Members/insureds were also issued a premium credit of $8 million where every Personal Auto policyholder who was active as of June 1, 2020 received a premium credit due at their renewal.

Throughout the initiative Farm Bureau pledged to continuously evaluate impacts on members/insureds and act accordingly. We continue to conduct this evaluation and have made responsive, real time decisions to support policyholders during this challenging time by:

• Encouraging insureds to manage policies and claims through electronic options
• Providing customized payment deferrals and extended repayment options
• Identifying vehicles that can be moved to storage if not being used, potentially reducing premium
• Encouraging all policyholders shifting from an office commute to telecommuting from home to contact their agent and ensure their Personal Auto policy is classified as personal/telecommuting use to further reflect accurate premium charges for current driving circumstances.
• Covering delivery service for no additional fee (through July 1, 2020)

The safety and well-being of our insureds, members, farmers, employees, and agents is of utmost importance to us. With the continued spread and concern about the Coronavirus (COVID-19), we are prepared to maintain our business operations and want to reiterate that you can rest assured that Farm Bureau Insurance can provide the service you need and expect. As a reminder, we have the following options available for you to continue to conduct business with us:

Managing your policies and accounts:

• Make a payment online at FBPay.com or call (800)-535-2335
• Sign up for Electronic Funds Transfer payments (at FBPay.com)
• Make changes to your account by logging in online at FarmBureauInsurance.com
• Contact your local agent directly
• Experiencing an unexpected financial hardship due to COVID-19? Contact your agent to learn how we may help or learn more  here  

For mailed payments, please send your check to: Farm Bureau, PO Box 298, Grand Rapids, MI 49501-0298 (be sure to include your policy number in the "notes" section of the check)

Filing a Claim:

• Visit our claims page online or call 877-FBINSMI (877-324-6764)
• Towing and Roadside Assistance: We’re still here to help; contact Roadside Assistance at 877-FBINSMI (877-324-6764) and press 1
• Contact your local agent

While our offices are open, you may wish to contact your agent to determine what their specific operation options are, particularly if you have an upcoming appointment or insurance review scheduled. Amidst the pandemic we are thankful for so many things including the ability to work from home, the technology that allows us to do so, and the agents and employees who are willing—even in crisis—to help us continue to provide the level of service and security you need.

We are here for you! When you chose Farm Bureau Insurance of Michigan as your insurance provider, we made a commitment to do what’s right when you need us. We intend to fulfill this commitment. Despite so many unknowns, we want to assure you that your insurance company is financial stable and able to provide the insurance protection you need—especially in these uncertain times. Your agent is also there when you need them. Whether you are experiencing unexpected hardships as a result of this unprecedented public health issue or if you would like to take this time to review your family’s coverage, your agent is prepared to help.

From all of us here at Farm Bureau Insurance of Michigan please know we remain committed and focused on our mission of protecting the people of Michigan from the risks of everyday life.